✨ Roselanicurls Official Business Policy ✨

 

• Our Mission

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At Roselanicurls, we believe that every curl tells a story. Our mission is to craft premium, long-lasting hair care solutions that celebrate and enhance natural beauty. With a focus on innovation, quality, and integrity, we strive to empower individuals to embrace their curls with confidence.   

   

• Commitment to Quality & Safety

 

Each Roselanicurls product is carefully formulated using high-quality ingredients to nourish, protect, and define natural hair.We adhere to strict safety standards, ensuring our products are free from harmful chemicals, sulfates, parabens, and silicones.Our formulations undergo thorough research and testing to provide residue-free, long-lasting results—because your curls deserve the best!Customers are encouraged to perform a patch test before full use, as individual sensitivities may vary.

 

• Ordering & Payment Policy

 

All orders are processed within 1-2 business days. Processing time may vary based on product availability and demand.We accept major credit cards, PayPal, and other secure payment methods to ensure a seamless checkout experience.Once an order is placed, modifications or cancellations must be requested within 24 hours.

 

• Shipping & Delivery

 

We currently ship across the U.S. Shipping times may vary based on destination.Customers will receive tracking information once their order is dispatched. Roselanicurls is not responsible for delays caused by carriers.If an order arrives damaged, please contact us within 48 hours with photo evidence for a resolution.

 

• Returns & Refunds

 

Due to the nature of our products, we do not accept returns once the product has been used.If you receive a defective or incorrect item, please notify us within 7 days of receipt for a replacement or store credit.Refunds (if applicable) will be processed to the original payment method after review.

 

• Customer Experience & Satisfaction

 

We are committed to providing exceptional customer service and value every interaction with our customers.For product inquiries, assistance, or feedback, our team is available via email at sales@roselanicurls.com or through our social media channels.

 

•  Intellectual Property & Brand Protection

 

All Roselanicurls branding, formulations, and product names are the intellectual property of Roselanicurls LLC. Unauthorized use, reproduction, or distribution of our products and materials is strictly prohibited.

 

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• Policy Updates

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Roselanicurls reserves the right to update this policy at any time. Customers will be notified of significant changes through our official website and communication channels.

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   Thank you for choosing Roselanicurls, where curls are nurtured, loved, and celebrated!